Book Your SOCS® On-Site Training Course Today!

If you’re like most businesses you realize the need for customer service excellence. The market place is becoming more challenging everyday and consumers have many choices. Extraordinary customer service is what sets you apart from the competition. It is the process, the skills and the actions that create customer satisfaction, retention, and loyalty.

You can reduce and eliminate customer complaints with customer service training, utilizing our techniques.

With all the choices available for today’s client/consumer, you want them to choose you based on the extraordinary customer service they receive from your staff.  Set yourself apart from the competition by providing the best customer service training available for your staff today.

  • SOCS® Training goes beyond the quick fix “smile and be happy” typical customer service programs. It teaches staff how to identify great customer service and provide it without having to think about it. Creating habits, skills and taking action for great customer service is the backbone of the SOCS® program.
  • SOCS® Training is the only customer service training program which focuses on empowering individuals through personal self-improvement techniques and actions.

SOCS® Course Objectives:

  • Teach habits, skills and actions for providing exceptional customer service.
  • Enhance performance, morale and attitude while embracing the dynamics of workplace change.
  • Provide the most effective techniques and strategies for adult learning.
  • Increase overall customer satisfaction and loyalty through synergistic team work and leadership.
  • Reduce and eliminate customer complaints and dissatisfaction by proactively increasing communication skills on all levels.
  • Empowering individuals by increasing their ability to respond to customer service needs and behaviors.

We offer two types of SOCS® courses:

We offer a 4-hr and 8-hr Customer Service certification course provided to your staff with on-site training. In this very interactive session participants will learn how to effectively create, develop, enhance and retain customers with skills, habits and actions. This course involves interactive exercises which increase the retention and application of the participant.
Our instructor course provides a “teach-the-trainer” approach, allowing your instructors to provide ongoing training to the rest of your staff at your convenience. The trainer’s course will allow the attendee to train staff in techniques, actions and habits for effectively creating, developing, enhancing and retaining customers. This 1-day trainer’s course involves ten customer service training modules with proven instruction techniques to enhance learning and retention of the material taught.

SOCS® Training is divided into ten interactive training modules:

  • Your Attitude
  • Your Presence
  • Choice & Mission
  • Trust Your Intuition
  • Meeting & Greeting
  • Electronic Communication Skills
  • Managing Your Stress
  • Building Customer Relationships
  • Your Safety
  • Personal Self-Leadership
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“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.”
Peter Drucker
“Do what you do so well that they will want to see it again and bring their friends”
Walt Disney
“Being on par in terms of price and quality only gets you into the game.
Service wins the game.”
Tony Alessandra

Benefits of SOCS® Training:

  • Customer Retention
  • Customer Loyalty
  • Marketplace Recognition
  • Competitive Advantage
  • Improved Officer Morale
  • Officer Recognition
  • Increased Officer Confidence

SOCS® 4-Hr

  • 1/2 Day Basic Staff Training
  • Training for up to 20 individuals
  • Includes Basic course manual and certificate
  • View Full Course Outline

SOCS® 8-hr

  • 1-Day Basic Staff Training
  • Training for up to 20 individuals
  • Includes Basic course manual and certificate
  • View Full Course Outline

SOCS® Instructor

  • Advanced Instructor Training
  • Minimum of 6 required
  • Includes Basic course manual and certificate
  • Allows instructor to teach the 4-hr and 8-hr SOCS® upon completion
  • View Full Course Outline

Some additional information you may need to know…

  • In additional to course fees, the only other costs for on-site training are the expenses of having our instructor-trainer come to you: flight, hotel, rental car, food costs and parking costs.
  • You will need a large training room (carpeted if curriculum involves hands-on training), an LCD projector and refreshments for participants (coffee, water etc…)
  • We are a net 30 receivable company. You can book a course online by paying a deposit and we can invoice you for the remaining amount which you can pay by check, credit card, or purchase order.
  • If you don’t see something that fits, contact us for a proposal!

Want to Come to Us Instead?

On-site training not for you? Try our seminar training option...

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